Frequently Asked Questions (FAQ)

About Our Services

What services does Cistate Solutions provide?

Cistate Solutions offers multilingual solutions utilizing AI translation technology. The main services are as follows.

• Cistate Translation Proxy — A cloud service that automatically localizes existing websites into multiple languages
• Cistate Document Translator — A tool that translates documents such as Word, Excel, and PowerPoint while preserving their layout
• Cistate Translation API — A REST API for integrating AI translation into applications and systems
• Translation Editor — An admin interface for reviewing and editing AI translation results
• TranslationDB Browser — A platform for centralized management of translation memories and glossaries
• Multilingual Consulting — Consulting services covering everything from diagnosing translation processes to developing AI implementation strategies and designing operational workflows

What industries and use cases is it used for?

Our services are used across a wide range of industries, including inbound support for hotels and the tourism sector, global IR communications for corporations, multilingual information provision for local governments, and guidance for sports and entertainment facilities.

About Cistate Translation Proxy

What is Cistate Translation Proxy?

Cistate Translation Proxy is a cloud service that automatically translates existing websites into multiple languages. For detailed FAQs, please see the Cistate Translation Proxy FAQ. We provide detailed explanations about implementation methods, the differences between the server version and the frontend version, SEO support, security, and more.

About Cistate Document Translator

What is Cistate Document Translator?

Cistate Document Translator is a tool that uses AI to translate business documents while preserving their original layout. You can easily translate documents with drag-and-drop, and no manual layout adjustments are required. By integrating with a glossary, you can accurately reflect internal and technical terms in the translation.

What file formats are supported?

Supports Word (.doc/.docx), Excel (.xls/.xlsx), PowerPoint (.ppt/.pptx), and HTML. Support for PDF is planned for the future.

Will the layout be disrupted after translation?

Since the translation is performed while preserving the original file's layout and formatting, manual adjustments after translation are generally unnecessary.

About Cistate Translation API

What is the Cistate Translation API?

The Cistate Translation API is a REST API that allows you to integrate AI translation capabilities into your existing applications and systems. You can integrate translation features into SaaS applications, internal systems, custom software, and more.

What is the Smart Cache feature?

This feature caches previously translated text and instantly responds from the cache for repeated translation requests of the same text. It improves response speed while reducing the number of API calls and associated costs.

Is it possible to integrate with a glossary?

Yes, you can register a glossary and apply it to translations via the API. Proper nouns and technical terms can be accurately reflected in the translations.

About Translation Quality and Common Features

How accurate is the AI translation?

Our AI translation engine utilizes LLMs (large language models) to provide highly accurate translations that understand context. However, translation accuracy may vary depending on the language pair and the specific field, so we recommend trying it out first.

Which languages are supported?

A wide range of languages are supported. Translation accuracy may also depend on the language pair, so please contact us for more details.

How do you manage glossaries and translation memories?

You can centrally manage translation memories (TM), glossaries, and MT cache from the TranslationDB Browser. It also supports importing and exporting in TMX, Excel, and TSV formats, allowing you to utilize your existing translation assets.

Can I manually edit the translation results?

Yes, you can review the AI translation results in the translation editor and manually edit and save them. Your edits are stored in the translation memory and will help improve translation quality in future projects.

About Pricing and Contracts

Can you tell me about the pricing structure for each service?

We offer plans tailored to the type of service and the scale of your usage. For details, we will provide a quote, so please contact us.

Is there a free trial available?

Yes, you can use a free trial as a proof of concept (PoC). For more details, please contact us.

Can I use multiple services in combination?

Yes, you can combine and use our various services together. For example, you can localize your website into multiple languages with Cistate Translation Proxy, translate internal documents with Cistate Document Translator, and centrally manage your translation assets with TranslationDB Browser.

How can I cancel my subscription, and what happens to my data after cancellation?

Cancellations are processed according to the prescribed procedures. After cancellation, your translation data will be retained for a certain period and then deleted. You can also export your data if needed.

About Security and Support

Will the data I enter be used for AI training?

No, your data will not be used for AI training. Our system is designed with a strong focus on security and privacy.

How is data encryption and security handled?

All communications are SSL encrypted and processed securely. We can also accommodate enterprise-level security requirements. For more details, please contact us.

What kind of support is available after implementation?

We offer support via email and chat. Our dedicated staff will assist you with tutorials on how to use the system and troubleshooting.

Is it possible to set up an SLA (Service Level Agreement)?

SLA settings are available to meet your requirements, such as for enterprise plans. For more details, please contact us.