Privacy Policy

1. Definition of Personal Information

In this Privacy Policy, "personal information" refers to the "personal information" as defined by the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"). Specifically, this refers to information about a living individual that can identify a specific person by name, date of birth, or other descriptions contained in such information, or that contains personal identification codes.

2. Acquisition of Personal Information

We collect personal information through the following methods.

• Information entered by customers when using our services (such as website automatic translation, document translation, etc.)
• Information provided through inquiry forms or document request forms
• Information provided when applying to participate in events or seminars hosted or co-hosted by our company
• Other information obtained through lawful and fair means

3. Purpose of Use of Personal Information

We use the personal information we collect for the following purposes.

• For the provision, maintenance, improvement, and development of new services of our company
• For responding to inquiries, sending materials, and conducting demonstrations
• For providing information about our services, distributing newsletters, and offering event information
• For responding to acts that violate the terms of service and preventing unauthorized use
• For creating and using statistical data processed so that individuals cannot be identified

4. Provision of Personal Information to Third Parties

Except in the cases listed below, we will not provide personal information to third parties without obtaining your prior consent.

• When required by law
• When it is necessary to protect a person's life, body, or property and it is difficult to obtain the individual's consent
• When it is particularly necessary for the improvement of public health or the sound development of children, and it is difficult to obtain the individual's consent
• When it is necessary to cooperate with a national government agency, local government, or a party entrusted by them in carrying out duties prescribed by law, and obtaining the individual's consent may hinder the execution of such duties

5. Safeguarding Personal Information

We implement appropriate information security measures, such as countermeasures against unauthorized access and computer viruses, to prevent the loss, destruction, alteration, or leakage of personal information. In addition, we exercise necessary and appropriate supervision over employees and contractors who handle personal information.

6. Use of Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve user convenience and for access analytics. You can refuse to accept cookies through your browser settings; however, please note that some features may become unavailable if you do so.

We use Google Analytics for access analysis, and the data is collected anonymously. For the Google Analytics Terms of Service and Privacy Policy, please refer to Google's website.

7. Contact Information

For opinions, questions, complaints, or other inquiries regarding our handling of personal information, please contact us at the following address.

Cistate Solutions, Inc. Personal Information Inquiry Desk
Humax Ebisu Building, 8th Floor, 1-1-1 Ebisu Minami, Shibuya-ku, Tokyo 150-0022
E-mail: info@cistate.com

8. Changes to the Privacy Policy

We may revise this privacy policy as necessary. The revised privacy policy will take effect from the time it is posted on our website.

Enacted: December 1, 2023
Last revised: January 6, 2025